🎰 Extended Review: FestivalPlay Casino & Sportsbook
FestivalPlay Casino was launched in late 2024 and is operated by NewEra B.V. It runs under a Curaçao Gaming Control Board license (No. OGL/2024/181/0181) and offers a blend of sports betting and traditional casino games within a unified platform.
🏢 Background & Licensing
Licensed by Curaçao, the platform applies standard security measures, with verification processes to ensure fairness and transparency.
🎮 Games & User Experience
The platform features a rich and diverse game library from leading providers, alongside sports betting, with a fast and simple experience across devices.
💰 Bonuses & Promotions
Offers attractive welcome bonuses, but sources warn of high wagering requirements and withdrawal fees—such as an 8% fee on repeated withdrawals within the same month.
💳 Payments & Withdrawals
Additional fees apply to repeated withdrawals (≈ 8%), and reviews recommend carefully reading the withdrawal terms before engaging.
🔐 Security & Transparency
Despite its license, FestivalPlay received a very low safety score from Casino Guru, with a Safety Index of about 3.8/10, due to unfair T&C clauses and multiple user complaints.
🛠 Customer Support & User Experience
Support is available 24/7 via live chat and email. Some users praise the quick responses, while others report unexplained payment delays.
👥 User Reviews
Mixed feedback: some highlight the promotions and variety, while others criticize the strict withdrawal terms and payment delays.
✅ Pros & Cons
Pros:
- Diverse game library and sports betting availability
- 24/7 customer support with modern UX
- Attractive welcome offers
Cons:
- Very low safety score (Safety Index = 3.8)
- High repeated withdrawal fees (≈ 8%) and questionable T&C
- Reports of payment delays and strict review processes
🟢 Final Verdict
FestivalPlay Casino delivers an appealing platform in terms of variety and design, but lacks reliability due to its low safety rating and complex withdrawal terms. Recommended to proceed with caution—start with a small account and fully review withdrawal policies before depositing.